ConnectWise Automate is a remote monitoring and management (RMM) solution that provides access and control over agent and agentless devices across your network. You can remotely access endpoint devices, either manually or automatically using out-of-the-box scripts. Automated tasks include patching, remote monitoring, automated remediation, asset discovery, and administrative tasks such as emailing scheduled reports, generating random passwords, updating custom data fields, and running direct SQL queries

Configuring the Connector for ConnectWise Automate

To configure Lucidum to ingest data from ConnectWise Automate:

  1. Log in to Lucidum.

  2. In the left pane, click Connector.

  3. In the Connector page, click Add Connector.

  4. Scroll until you find the Connector you want to configure. Click Connect. The Settings page appears.

  5. In the Settings page, enter the following:

    • URL (required): The URL of the ConnectWise Automate API

    • Username and Password (required): ConnectWise Automate username and password

    • Client ID (required): ConnectWise Automate API client ID

    • Verify SSL. For future use.

  6. To test the configuration, click Test.

    • If the connector is configured correctly, Lucidum displays a list of services that are accessible with the connector.

    • If the connector is not configured correctly, Lucidum displays an error message.