ChangeGear is an ITSM (IT service management) platform that enables organizations to track, manage, and control Information Technology (IT) services and to automate change management processes across the enterprise.

Configuring the Connector for ChangeGear

To configure Lucidum to ingest data from ChangeGear:

  1. Log in to Lucidum.

  2. In the left pane, click Connector.

  3. In the Connector page, click Add Connector.

  4. Scroll until you find the Connector you want to configure. Click Connect. The Settings page appears.

  5. In the Settings page, enter the following:

    • URL (required): The URL of the ChangeGear API

    • Username and Password (required): ChangeGear username and password

    • Verify SSL. For future use.

  6. To test the configuration, click Test.

    • If the connector is configured correctly, Lucidum displays a list of services that are accessible with the connector.

    • If the connector is not configured correctly, Lucidum displays an error message.