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Freshservice

What is Freshservice ?

Freshservice is a cloud-based IT service desk that includes incident, problem, change, release, service request, and asset management and a knowledge base.

Why Should You Use the Freshservice Connector?

The Freshservice connector provides visibility into the assets and users managed by the service desk tools. You can use this visibility to:

  • monitor all users in your environment

  • build relationships between users and assets

How Does This Connector Work?

Lucidum executes read-only requests to the Fre4shservice REST API and ingests only meta-data about Freshservice devices. Lucidum does not retrieve any data stored on your assets.

Configuring the Connector in Lucidum

Field

Description

Example

URL

The URL of the Freshservice API.

https://lucidum.freshservice.com

API Key

The API key for a Freshservice account with read access.

 ************

Verify SSL.

For future use.

N/A

Source Documentation

Creating Credentials

https://api.freshservice.com/#authentication

Required Permissions

Contact your Lucidum Sales Representative for help with permissions.

API Documentation

https://api.freshservice.com/#introduction

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