Freshservice
What is Freshservice ?
Freshservice is a cloud-based IT Help Desk and service management solution. The solution includes a ticketing system, self-service portal, and knowledge-base.
Why Should You Use the Freshservice Connector?
The Freshservice connector provides visibility into the assets and users managed by the service desk tools. You can use this visibility to:
monitor all users in your environment
build relationships between users and assets
How Does This Connector Work?
Lucidum executes read-only requests to the Fre4shservice REST API and ingests only meta-data about Freshservice devices. Lucidum does not retrieve any data stored on your assets.
Configuring the Connector in Lucidum
Field | Description | Example |
|---|---|---|
URL | The URL of the Freshservice API. | https://lucidum.freshservice.com |
API Key | The API key for a Freshservice account with read access. | ************ |
Verify SSL. | For future use. | N/A |
Source Documentation
Creating Credentials
https://api.freshservice.com/#authentication
Required Permissions
Contact your Lucidum Sales Representative for help with permissions.