ServiceNow

ServiceNow provides service management software as a service, including IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Creating a User in ServiceNow

Before configuring the ServiceNow connector in Lucidum, you must first create a user with read permissions for all ServiceNow assets. Lucidum will use that account to access ServiceNow.

To create a user in ServiceNow:

1. As an administrator, log into the ServiceNow admin panel and go to the User Administration panel.

   

2. Click "Users" and then "New". Fill in the details for this user.

3. Create the user and then search for it in the users screen, to configure it. Click "Edit" to edit the user's attached roles.

   

4. Assign the "itil", "rest_api_explorer", "web_service_admin" roles and then click "Save" and finally "Update" to save the user.

   

Configuring the Connector for ServiceNow

To configure Lucidum to ingest data from ServiceNow :

1. Log in to Lucidum.

2. In the left pane, click Connector.

3. In the Connector page, click Add Connector.

4. Scroll until you find the Connector you want to configure. Click Connect. The Settings page appears.

5. In the Settings page, enter the following:

   • URL (required) - The URL of the ServiceNow server. The format is https://[instance].service-now.com.

     Username (required) - The credentials for a user account that has the read permissions to fetch assets.

     Password (required) - The credentials for a user account that has the read permissions to fetch assets.

     Client ID (optional) - The OAuth Client ID and Client Secret for OAuth access to ServiceNow. Refer to OAuth 2.0 with Inbound REST for full details on how to obtain the OAuth Token.

     Client Secret (optional) - The OAuth Client ID and Client Secret for OAuth access to ServiceNow. Refer to OAuth 2.0 with Inbound REST for full details on how to obtain the OAuth Token.

     Other Tables. Other ServiceNow CMDB tables to fetch data from. For example, IP switch table, router table, application table or database table

     Core Table. Core ServiceNow CMDB tables to fetch data from. For example, computer table, server table, or hardware table. 

   • Verify SSL. For future use.

6. To test the configuration, click Test.

   • If the connector is configured correctly, Lucidum displays a list of services that are accessible with the connector.

   • If the connector is not configured correctly, Lucidum displays an error message.

Supported Actions

• Create new ServiceNow CMDB assets

• Update current ServiceNow CMDB assets